If you experience any problems with your purchase, please contact our Customer Service Team.
Damaged items must be reported as soon as possible after delivery, preferably within 24hrs of receipt of goods. We may request an image of the damage and in some cases we may ask FIRA (Furniture Industry Research Association) to visit your home to assess the problem.
In the case of goods wrongly ordered or unwanted goods, we reserve the right to charge for the collection of these goods. Our standard collection charge is £50. All goods must be returned in the original packaging and must be unused.
In instances where the customer wishes to return goods to us themselves and the goods arrive back to us damaged, and that damage is not the result of our actions or negligence, then you may be liable to pay for the damage.
Filled Products – For reasons of health and hygiene we are unable to give refunds or credits on continental quilts, pillows and mattress toppers that have been opened unless they are faulty.
Beds & Mattresses – For reasons of health and hygiene we are unable to give refunds or credits on beds and mattresses that have been opened unless they are faulty.
The distance selling regulations give you the right to change your mind and cancel an order within 7 working days. Saturday and Sunday are working days, Bank Holidays are not. Should you decide to cancel, you must put this in writing, either by letter or email.
Customers should note that under Section 13 1 c of the Consumer Protection (Distance Selling) Regulations 2000, they do not have the right to cancel orders where products on that order have been specifcally manufactured to their specification. This applies to beds where the bed has been manufactured specifically for the customer. For example where there is a choice of mattress spring tensions and divan base fabrics.
Your statutory rights are not affected in the event of faulty merchandise.
Refunds or exchanges can only be given on production of a valid receipt.